How can newer technology improve today’s digital-first customer experiences (CX)? Where is artificial intelligence (AI) making a difference?
Get the latest insights in this new report “The 3 Stages Toward AI-powered, Digital-First Journey Excellence” from CRM Media and NICE CXone. Exclusive results from a survey of 300 customer service managers uncover CX best practices and strategies to drive results.
Successful CX innovators consistently outperform competitors by:
- Creating connected, intelligent interactions for frictionless digital journeys
- Utilizing AI and automation to improve customer experience
- Shifting rapidly to self-service to reduce customer effort and call volumes
- Sharing insights and data across employee teams and across the enterprise