What’s a fast way to build your digital-first agent workforce? Get expert advice along with some funny memes that highlight agent experiences. The Ultimate CX Agent Guide shows you how to find and develop agents who can build customer connections in any channel. Agents handle complex interactions in over 30 voice and digital channels—the call center impact on digital CX affects revenue. Develop a training program that raises job satisfaction and empowers agents to deliver great CX in omnichannel environments.