Philipp Heltewig, CEO and co-founder
Sascha Poggemann, COO and co-founder
Describe your company
Cognigy, a leader in Conversational AI, powers up enterprise contact centers to exceed customer expectations, improve agent satisfaction, and rapidly respond to market changes.
What does your organization consider to be your company’s greatest achievement?
Cognigy’s greatest achievement stems from our customers’ successes: Deploying our solution to demonstrably boost CSAT and build more efficient service processes constantly proves the value that technology can bring to the contact center.
What does your organization see as the greatest challenge facing the Contact Center industry?
The greatest challenge facing contact centers is that the service gap is widening as is the confusion around which technology to invest in. The demand for instant, personalized service across channels is deepening, and while contact centers struggle to keep up, there is a fractured landscape of solutions claiming to solve this issue.
What would Contact Center folks be surprised to learn about your company?
People are surprised to learn how powerful Conversational AI can be. The real game-changer is that it enables near endless automation capabilities within backend systems, turning siloed systems into a unified, well-oiled customer service machine that makes life easier for customers and agents.