The Latest Technology News
Replica Printing San Diego Printe is a modern approach to producing high-quality prints that cater to a variety of needs. This technique utilizes both inkjet and laser printers to deliver vibrant colors and intricate details, making it ideal for … [Continue reading] about Experience Excellence with Replica Printing: Your Trusted San Diego Printer
Face it, employers. No matter how many pizza parties you throw, inspirational speeches you give, and flexible work schedules you offer, a good share of your employees still aren’t feeling it. Consider these figures: What these employees don’t feel … [Continue reading] about Keeping Remote Agents Passionate About Their Jobs
In July 2024, a botched software update from cybersecurity vendor Crowdstrike led to a widespread outage of Microsoft platforms. Delta Airlines was one of the organizations most significantly impacted; the outage left thousands of passengers and … [Continue reading] about Managing The Quality
Studies consistently show that consumers are willing to pay more for good customer service. And in today’s customer experience (CX) landscape, productivity hinges on more than just skill: it demands the right tools. Whether remote or on-premise, … [Continue reading] about The (Quiet) Secret to Agent Productivity
How AI can help manage disaster risks and events. … [Continue reading] about AI to the Rescue
Spring 2025 will mark the five-year anniversary of the COVID-19 pandemic: an almost unimaginable disaster causing immense loss and disruption that has left a lasting impact on nearly every industry, including contact centers. The pandemic forced an … [Continue reading] about The Remote Transformation
The technology and best practices for contact centers have rapidly changed over the years. And one of the biggest was the rapid shift of remote work from the fringes to the mainstream as a result of the COVID-19 pandemic as the subsequent “new … [Continue reading] about Remotely Engaging
Contact centers are facing a talent crisis. Declining populations, shrinking workforce participation, and a widening skills gap aren’t just challenges; they foreshadow a looming crisis. The question is no longer how to hire but if there will be … [Continue reading] about The Contact Center Talent Crisis – Part 2
Bloomberg Law reported in February 2025 that CIGNA will tie executive compensation to customer experience (CX) Net Promoter Scores. Certainly, part of that will come from contact center interactions. It’s nice to see that contact center value and … [Continue reading] about Making Remote Work Successful
April marks the first full month of spring. It is also the start of the hurricane and wildfire seasons: as Florida and southern California respectively slowly recover from theirs. And tornadoes can now happen most anywhere and at anytime. Contact … [Continue reading] about Ready for the Next Disaster?
