The Latest Technology News
Docking Contact Centers in Turbulent Seas Table of Contents, May 2025FEATURE ARTICLEDocking Contact Centers in Turbulent SeasBy Brendan Read; Q&A with John H. (Jack) BoydLabor costs, AI, and White House policies are shaping decisions.IDIOM … [Continue reading] about Contact Center Pipeline Magazine May 2025
Deciding how and where to locate contact centers in today’s climate is like attempting to dock a ship in rough waters. Such conditions including changing winds and deep, strong currents require the utmost attention to what is going on and … [Continue reading] about Docking Contact Centers in Turbulent Seas
In an industry racing toward Artificial Intelligence (AI), automation, and analytics, it is worth pausing to consider the legacy we have inherited—and the thinking we may need to leave behind. To understand where Contact Centers are going, it helps … [Continue reading] about Evolution of the Contact Center
Local print shops in San Diego play a crucial role in providing high-quality printing services for businesses. These establishments offer both digital printing and offset printing options, catering to a variety of needs. Quality of service is … [Continue reading] about Print Shop San Diego | High-Quality Printing Services For Businesses
Replica Printing San Diego Printe is a modern approach to producing high-quality prints that cater to a variety of needs. This technique utilizes both inkjet and laser printers to deliver vibrant colors and intricate details, making it ideal for … [Continue reading] about Experience Excellence with Replica Printing: Your Trusted San Diego Printer
Face it, employers. No matter how many pizza parties you throw, inspirational speeches you give, and flexible work schedules you offer, a good share of your employees still aren’t feeling it. Consider these figures: What these employees don’t feel … [Continue reading] about Keeping Remote Agents Passionate About Their Jobs
In July 2024, a botched software update from cybersecurity vendor Crowdstrike led to a widespread outage of Microsoft platforms. Delta Airlines was one of the organizations most significantly impacted; the outage left thousands of passengers and … [Continue reading] about Managing The Quality
Studies consistently show that consumers are willing to pay more for good customer service. And in today’s customer experience (CX) landscape, productivity hinges on more than just skill: it demands the right tools. Whether remote or on-premise, … [Continue reading] about The (Quiet) Secret to Agent Productivity
How AI can help manage disaster risks and events. … [Continue reading] about AI to the Rescue
Spring 2025 will mark the five-year anniversary of the COVID-19 pandemic: an almost unimaginable disaster causing immense loss and disruption that has left a lasting impact on nearly every industry, including contact centers. The pandemic forced an … [Continue reading] about The Remote Transformation
