The Latest Technology News
The landscape of artificial intelligence is in the throes of a dizzying metamorphosis, one that’s reshaping sectors with lightning speed. Picture this: cutting-edge machine learning models springing to life, amplifying our abilities in natural … [Continue reading] about Tech Industry Updates: Breaking Developments You Need to Know
The evolution of smart home technology has utterly revolutionized the way individuals engage with their living spaces—an astonishing transformation, indeed! With the meteoric rise of the Internet of Things (IoT), we're now witnessing an explosion of … [Continue reading] about Latest Technology News: Stay Updated on Cutting-Edge Innovations
Across the globe, cities are diving headfirst into the realm of smart technology, a vibrant kaleidoscope of innovation designed to elevate urban life and refine public services. Global tech news highlights how these so-called smart cities harness the … [Continue reading] about Global Tech News: A Comprehensive Look at Worldwide Technology Advances
Crafting an impactful press release? Ah, that's merely the beginning of a grander adventure! Technology press releases play a vital role in ensuring your announcement finds its way to the right eyes and ears. The true magic lies in distribution—a … [Continue reading] about Technology Press Releases: Official Announcements Shaping the Tech World
In the dynamic landscape of contact center operations, agent churn rates and compliance challenges loom large, posing significant hurdles for businesses striving to maintain high-quality customer service. However, with the emergence of increasingly … [Continue reading] about Managing Agent Challenges
In the renowned ancient treatise The Art of War, Sun Tzu famously states that every battle is won before it is fought. To paraphrase a paraphrase, “The effective general makes sure his army has ample resources, he manages those resources wisely, and … [Continue reading] about Sun Tzu and the Art of Contact Center Planning
Workplaces vary dramatically, and the disputes that arise on a construction site are different from those in a surgical center or in a faculty meeting at a university. And they are different again for those in a contact center (also see BOX). … [Continue reading] about Navigating Workplace Conflicts
As more contact centers increase their reliance on artificial intelligence (AI), businesses that choose to use AI to improve the quality of human-driven customer support stand to gain the biggest competitive advantage. And that’s for one simple … [Continue reading] about The Contact Centers’ Secret Tool
Now that candidate assessments have been around contact centers for decades, how have they improved the companies that use them? Or have they? This article will discuss the rise of automated candidate assessments and look at the data driving recent … [Continue reading] about Why Candidate Assessments Should Be Skills-First
Retaining talent in today’s contact centers. … [Continue reading] about Beyond the Paycheck
