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Moving Forward: What Will 2025 Bring For Contact Centers? Table of Contents, January 2025FEATURE ARTICLEMoving Forward: What Will 2025 Bring For Contact Centers?By Brendan ReadOur Advisory Board shares timely insights to take into the New … [Continue reading] about Contact Center Pipeline Magazine January 2025
It is always important to remember, as we enter the New Year, to focus on what truly counts and that is people. For contact centers that means the customers: and the personnel who engage both directly and indirectly with them. Like the agents, … [Continue reading] about What Will 2025 Bring For Contact Centers?
Google defines irony as “Whenever a person says or does something that departs from what they (or we) expect.” It is often delivered with a witty twist, like a fire station burning down or a police station being robbed. My new favorite example is a … [Continue reading] about The Irony of CX … Vision or Hallucination?
Blockchain technology has leapt far beyond its original ties to cryptocurrency, morphing into a revolutionary catalyst that’s shaking up industries left and right. Innovative tech trends showcase how its decentralized essence promotes an … [Continue reading] about Innovative Tech Trends: Exploring the Future of Technology
The landscape of artificial intelligence is in the throes of a dizzying metamorphosis, one that’s reshaping sectors with lightning speed. Picture this: cutting-edge machine learning models springing to life, amplifying our abilities in natural … [Continue reading] about Tech Industry Updates: Breaking Developments You Need to Know
The evolution of smart home technology has utterly revolutionized the way individuals engage with their living spaces—an astonishing transformation, indeed! With the meteoric rise of the Internet of Things (IoT), we're now witnessing an explosion of … [Continue reading] about Latest Technology News: Stay Updated on Cutting-Edge Innovations
Across the globe, cities are diving headfirst into the realm of smart technology, a vibrant kaleidoscope of innovation designed to elevate urban life and refine public services. Global tech news highlights how these so-called smart cities harness the … [Continue reading] about Global Tech News: A Comprehensive Look at Worldwide Technology Advances
Crafting an impactful press release? Ah, that's merely the beginning of a grander adventure! Technology press releases play a vital role in ensuring your announcement finds its way to the right eyes and ears. The true magic lies in distribution—a … [Continue reading] about Technology Press Releases: Official Announcements Shaping the Tech World
In the dynamic landscape of contact center operations, agent churn rates and compliance challenges loom large, posing significant hurdles for businesses striving to maintain high-quality customer service. However, with the emergence of increasingly … [Continue reading] about Managing Agent Challenges
In the renowned ancient treatise The Art of War, Sun Tzu famously states that every battle is won before it is fought. To paraphrase a paraphrase, “The effective general makes sure his army has ample resources, he manages those resources wisely, and … [Continue reading] about Sun Tzu and the Art of Contact Center Planning
