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In 2022, contact center agent turnover reached a historic high of 38%: a 12-point increase from only four years earlier, in 2018. There’s a reason for this disconcerting trend. Agents have been dealing with high call volumes since the start of the … [Continue reading] about How to Lower Friction And Turnover
When it comes to large format printing San Diego, there's more to the process than simply enlarging a file. Whether you're printing a banner, poster, or trade show display, large format printing requires careful design planning to ensure clarity, … [Continue reading] about Design Tips for Large Format Printing: Elevate Your Visual Impact
Table Of Contents Key Takeaways Understanding Reprographics Printing Definition and Overview of Reprographics Common Uses for Reprographics Printing Benefits of Local Reprographics Printing Services Convenience of … [Continue reading] about Reprographics Printing Near Me
In the world of retail, eCommerce has proven its weight in gold in recent years. But at the same time, it comes with a mounting issue that brands and retailers are struggling to solve: “The Returns Conundrum,” the problem of returned merchandise and … [Continue reading] about Wanted Customers: Unwanted Products
“Data is the lifeblood of modern CX.” This is a phrase we hear repeatedly from industry leaders, practitioners, and the media as the rise of advanced technologies like artificial intelligence (AI) and automation are creating new data-driven … [Continue reading] about The Critical Role of Data Analytics
Businesses are constantly seeking ways to provide exceptional support while driving efficiencies. It’s easy to see why digital deflection - steering customers toward self-help resources - has become the norm. On paper, it’s a logical approach. … [Continue reading] about Moving Support With Digital Ridealongs
Few terms have been more topical in the last five years than digital transformation. An ongoing process for decades, its importance was further magnified when COVID-19 disrupted life virtually overnight, forcing businesses to go virtual overnight. … [Continue reading] about Adapting to Evolving Customer Expectations
The evolution of customer service has transitioned from traditional call centers to digital platforms. This shift in customer support is primarily driven by the integration of artificial intelligence (AI). AI-powered customer service is changing the … [Continue reading] about Revolutionizing the Service and Support Experience
Contact centers’ artificial intelligence (AI) adoption rates are rising. From 2024 to 2032, market research predicts that the global call center AI market will grow at a 19.8% compound annual growth rate (CAGR). As AI systems touch more aspects of … [Continue reading] about Building Ethical AI Practices
“Our abandons have shot up!” declared a supervisor. “The new system must be dropping calls!” It was a Monday morning during the summer of 1997 and I’m in Phoenix, Arizona where it’s 120 degrees in the shade. Having recently joined an upstart tech … [Continue reading] about Solving the CX Calculation Discrepancy
