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Meeting Today’s Coaching, Training Challenges Table of Contents, September 2024FEATURE ARTICLEMeeting Today’s Coaching, Training ChallengesBy Brendan Read; Q&A with Mike Aoki How to manage with generations, impatient customers, AI, and remote … [Continue reading] about Contact Center Pipeline Magazine September 2024
The key to contact center success is having a highly qualified, motivated, committed, and well-trained and coached workforce. But that is not always and is an ongoing challenge to achieve, with those challenges ever-changing. For insights and … [Continue reading] about Meeting Today’s Coaching, Training Challenges
As industries evolve, so do customer expectations. Customer service is more critical than ever for maintaining customer loyalty and business success. Enter Generative AI (artificial intelligence): a groundbreaking technology that promises to … [Continue reading] about Tailoring Generative AI for the Contact Center
Table Of Contents Key Takeaways Overview of Aluminum Busbars Definition and Purpose of Aluminum Busbars Advantages of Using Aluminum Busbars Selecting the Right Busbar Material Factors to Consider When Choosing Busbar … [Continue reading] about Aluminum Busbar Installation
Developing a business on the strong foundation of excellent customer support is among the most effective ways leaders can help ensure an organization’s success and longevity. It’s a task often easier said than done, though. Especially given the … [Continue reading] about Bolstering Training With Microlearning
Consumer choice in every single industry is at an all-time high, which means customer experiences are now where business is won and lost for brands. Recent Salesforce data proves this, indicating 80% of customers say the experience a company … [Continue reading] about Turn Training into a Competitive Advantage
For contact centers to succeed in delivering incredible customer experiences (CXs), it is critical that they map out the employee journey, from recruitment to promotion. With a keen focus on the continuity of what is most important. For example, … [Continue reading] about Hire and Train to Retain
As we continue through 2024 and see 2025 on the horizon, it feels as though the COVID-19 pandemic is completely in our rear view mirror. Many organizations have successfully embraced hybrid work; face-to-face interactions, like at conferences, are … [Continue reading] about Overcoming Five Contact Center Challenges
To paraphrase a saying from gladiatorial combat in ancient Rome: “For those who are about to be verbally abused, I salute you!” If you have worked in a contact center for any length of time, you have been the recipient of a lexical tongue lashing. I … [Continue reading] about How to Manage Angry Customers
How to keep agents engaged during training. … [Continue reading] about Attention, Agents!
