The Latest Technology News
In the ever-evolving landscape of technology, staying abreast of the latest news is not just a matter of curiosity but a necessity for both professionals and enthusiasts alike. The impact of technology news today stretches far beyond mere updates; it … [Continue reading] about Unraveling the Future: The Impact of Today’s Technology News
As our world grapples with the pressing need for sustainable energy solutions, hydrogen experts emerge as pivotal figures. You, as someone passionate about environmental preservation, may be intrigued by how these professionals are revolutionizing … [Continue reading] about Hydrogen Experts: Catalysts for a Sustainable Future
Congratulations to Contact Center Pipeline for 15 years of serving our industry! Wow! Fifteen years of providing insights, resources, and thought leadership to the Contact Center community! With many people keeping their eyes on Artificial … [Continue reading] about Leaders, Are You Ready for the Future of Work?
A 15-year business milestone is a tremendous achievement! Congratulations to Publisher and CEO Linda Harden and the entire Contact Center Pipeline team for providing actionable insights and best practices as a leading resource for contact centers, … [Continue reading] about Contact Centers
In honor of Contact Center Pipeline’s 15th anniversary, this article focuses on key trends over the past fifteen years. I have been a part of the contact center industry since 1975. Over the years, there have been many game-changing trends within the … [Continue reading] about Back to the Future
Happy 15th Anniversary, Contact Center Pipeline! You’re a teenager now. A lot has changed since you were born. In my world—I help customer service organizations write better email, chat, social media, SMS, and knowledgebase articles—we’re … [Continue reading] about The State of the Contact Center Industry
Congratulations Pipeline on 15 years of being a vital resource for thousands who toil tirelessly every day to meet customer expectations and to do so within what is often challenging financial constraints. You rock! As a long-time consultant, … [Continue reading] about Contact Center Vital Signs
Congratulations to Linda Harden and the entire team at Contact Center Pipeline on 15 game-changing years! There are only a few comprehensive monthly magazines for contact center professionals, and this one is at the top, in my view. This publication … [Continue reading] about Surprises and Delights
For me, the best way to look through the past 15 years in workforce management (WFM) is to look through my notes from the conferences I attended, especially SWPP, Contact Center Expo, and the WFO Virtual Conferences. The highlight of those events is … [Continue reading] about The Workforce Management Journey
A State of State article typically provides a look back and provides a potential glimpse into the future based on trends and events. Today, we’ll take a look at the State of the Contact Center from someone who is in the trenches with you in an … [Continue reading] about 2024 State of the Contact Center
