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Where to Call and Contact? Table of Contents, April 2024FEATURE ARTICLEWhere to Call and Contact?By Brendan Read; Q&A with John H. BoydThe New Normal, like WFH, has shaken up contact center site selection strategies.IDIOM INSIGHTSContact Center … [Continue reading] about Contact Center Pipeline Magazine April 2024
When contact centers seek to source their employees, once they have decided which, if any, of their agents will be outsourced, the choices have become increasingly bewildering. Not only must center executives assess how many staff will be needed in … [Continue reading] about Where to Call and Contact?
Are you ready to face challenges head-on? The idiom “rise to the challenge” is defined by Merriam/Webster as “to perform so as to succeed.” Contact Centers exist to succeed. Their leaders’ ability to succeed is greatly influenced by their ability to … [Continue reading] about Contact Center Leaders…Can You Rise to the Challenge?
In the rapidly changing landscape of technology, staying updated is not just about catching the latest headlines; it's about understanding the waves beneath the surface that shape our digital world. Today's tech updates offer a window into the … [Continue reading] about Navigating the Tide: Understanding Today’s Tech Updates
In the ever-evolving landscape of technology, staying abreast of the latest news is not just a matter of curiosity but a necessity for both professionals and enthusiasts alike. The impact of technology news today stretches far beyond mere updates; it … [Continue reading] about Unraveling the Future: The Impact of Today’s Technology News
As our world grapples with the pressing need for sustainable energy solutions, hydrogen experts emerge as pivotal figures. You, as someone passionate about environmental preservation, may be intrigued by how these professionals are revolutionizing … [Continue reading] about Hydrogen Experts: Catalysts for a Sustainable Future
Congratulations to Contact Center Pipeline for 15 years of serving our industry! Wow! Fifteen years of providing insights, resources, and thought leadership to the Contact Center community! With many people keeping their eyes on Artificial … [Continue reading] about Leaders, Are You Ready for the Future of Work?
A 15-year business milestone is a tremendous achievement! Congratulations to Publisher and CEO Linda Harden and the entire Contact Center Pipeline team for providing actionable insights and best practices as a leading resource for contact centers, … [Continue reading] about Contact Centers
In honor of Contact Center Pipeline’s 15th anniversary, this article focuses on key trends over the past fifteen years. I have been a part of the contact center industry since 1975. Over the years, there have been many game-changing trends within the … [Continue reading] about Back to the Future
Happy 15th Anniversary, Contact Center Pipeline! You’re a teenager now. A lot has changed since you were born. In my world—I help customer service organizations write better email, chat, social media, SMS, and knowledgebase articles—we’re … [Continue reading] about The State of the Contact Center Industry
