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Happy Fifteenth Anniversary Table of Contents, March 2024INSIGHTSHappy Fifteenth Anniversary By Kathleen PetersonMy five wishes!LEADERSHIP A Second Chance By Jay MinnucciSharing my voice about the actions we can and should take. PARTNER … [Continue reading] about Contact Center Pipeline Magazine March 2024
Congratulations to Contact Center Pipeline on this 15th Anniversary! I have been a grateful contributor to CCP for these past 15 years. I founded PowerHouse 37 years ago in 1987, though my “relationship” with ACDs (Automatic Call Distribution) began … [Continue reading] about Happy Fifteenth Anniversary
I had the pleasure of writing a monthly article for Contact Center Pipeline for around nine years, beginning with the very first issue. And despite the fact that a deadline always seemed to be chasing after me, I truly enjoyed expressing my opinions … [Continue reading] about A Second Chance
CHALLENGE Members around the globe rely on the world’s largest designer, manufacturer and distributor of quality eyewear and sun wear. During the time of this case study, company leadership was pursuing strategic initiatives to expand its physician … [Continue reading] about WiserOwl Helps Global Eyewear Contact Center Save Millions
Benefits“Our collaboration with Verint yielded remarkable advantages for our client,” says Mani Sareen, Interaction Analytics Head at Cognizant. “Using Verint Speech Analytics in particular, we effectively tackled the challenges of disconnected … [Continue reading] about Cognizant Elevates Customer Experience for One of the World’s Largest Athletic Footwear and Apparel Brands
The technology that drives contact centers is changing. It needs to, because the challenges facing CX executives are evolving as well.Verint’s new report, The Open CCaaS Advantage: Future Proofing the Contact Center With CX Automation, highlights the … [Continue reading] about Verint Research Finds CX Leaders Are Frustrated with Traditional CCaaS Platforms
In 2024 contact center quality programs don’t have to be slow, expensive, and inefficient. CX Automation is here to help you improve the quality of customer interactions and agent experiences. Watch Verint Quality experts Tricia Manning, Brendan … [Continue reading] about CX Automation: The Secret Sauce of Quality Programs
Video: Introducing a New Workforce of Humans and Bots … [Continue reading] about Video: Introducing a New Workforce of Humans and Bots
Webinar: The Power of CX Automation … [Continue reading] about Webinar: The Power of CX Automation
Video: Increase CX Automation with Verint Bots … [Continue reading] about Video: Increase CX Automation with Verint Bots
