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The Green Tech Revolution of Ryan Cool Air Ryan Cool Air is at the forefront of the green revolution, with their eco-friendly edge making a significant impact on the environment. As reported by Robert Semple Jr., a Pulitzer Prize-winning journalist … [Continue reading] about The Eco-Friendly Edge of Ryan Cool Air: A Green Revolution
Emerging Tech Trends: What's New? In the effervescent crucible of technological evolution, recent dispatches from the frontiers of innovation hint at transformative developments on the brink of redefining our existence. This epoch - christened as … [Continue reading] about Latest Technology News
Moving Forward: What Will 2024 Bring For Contact Centers? Table of Contents, January 2024 FEATURE ARTICLEMoving Forward: What Will 2024 Bring For Contact Centers?By Brendan ReadContact Center Pipeline’s Advisory Board shares timely insights to … [Continue reading] about Contact Center Pipeline Magazine January 2024
As organizations increase their global footprint, one of the greatest challenges they face is unifying geographically diverse units and delivering consistent value. Since oftentimes the buildouts involve uniting existing units with their own … [Continue reading] about The Route to Global Contact Center Success
There is much to recommend about the value of cloud-based contact centers. Most leading platforms have made cloud-first their primary architecture. But when it comes time to move, make sure you move to the cloud for the right reasons and with your … [Continue reading] about Why (and How) Move to the Cloud
As seen by slower mall traffic and stacked boxes on doorsteps, online shopping remains on the rise and shows no signs of slowing down. The share of all retail sales that are expected to take place online is projected to increase to 24% by 2026 … [Continue reading] about The Future of Retail Customer Service
In March 2023, OpenAI – the research laboratory behind the wildly popular ChatGPT chatbot – released GPT-4, its newest multimodal model powering a variety of previously untapped use cases. Before GPT-4, tools like ChatGPT were only capable of … [Continue reading] about How Will GPT-4 Impact Chatbot Usage?
Contact centers are facing significant challenges, but also opportunities in 2024 and going forward, all of which are based on having the people they need to engage with customers, facilitated by workforce management (WFM) systems. Challenges like … [Continue reading] about How Contact Centers Can Have Available Quality Agents
COVID-19 forever changed how businesses operate. During the pandemic, many businesses chose stopgap temporary communication measures, not knowing how long remote work would be necessary, and without insights into how they would need to evolve long … [Continue reading] about Unifying UC With Contact Center Capabilities
Stop me if you’ve heard this one before. You’re waiting on the phone to connect with a customer service agent. Once you connect, you describe your problem, only to get bumped to the next service agent…who then bumps you on to the next service … [Continue reading] about The Intelligent Way To Adopt Intelligent Swarming
