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Creating a connected team has become more important recently for workforce management (WFM) professionals. With many companies shifting away from the traditional office environment, it has become more difficult than ever for WFM analysts and … [Continue reading] about Yes, There’s an App For Mobile WFM
The idiom “rules of engagement” has its roots in military action. It has been applied to business when it comes to codes of conduct, performance standards, and expectations that are designed to facilitate collaboration and goal achievement. Speaking … [Continue reading] about Customer Experience
Overcoming the Workforce Challenges Table of Contents, February 2024FEATURE ARTICLEOvercoming the Workforce ChallengesBy Brendan Read; Q&A with Dr. Debra BentsonHow managers can ensure having the right people at the right times.IDIOM … [Continue reading] about Contact Center Pipeline Magazine February 2024
Contact center professionals are, in today’s New Normal, facing multiple challenges. Chief of which is ensuring they have the right, qualified people in the right quantity at the right time who are productively providing topnotch … [Continue reading] about Overcoming the Workforce Challenges
The Green Tech Revolution of Ryan Cool Air Ryan Cool Air is at the forefront of the green revolution, with their eco-friendly edge making a significant impact on the environment. As reported by Robert Semple Jr., a Pulitzer Prize-winning journalist … [Continue reading] about The Eco-Friendly Edge of Ryan Cool Air: A Green Revolution
Emerging Tech Trends: What's New? In the effervescent crucible of technological evolution, recent dispatches from the frontiers of innovation hint at transformative developments on the brink of redefining our existence. This epoch - christened as … [Continue reading] about Latest Technology News
Moving Forward: What Will 2024 Bring For Contact Centers? Table of Contents, January 2024 FEATURE ARTICLEMoving Forward: What Will 2024 Bring For Contact Centers?By Brendan ReadContact Center Pipeline’s Advisory Board shares timely insights to … [Continue reading] about Contact Center Pipeline Magazine January 2024
As organizations increase their global footprint, one of the greatest challenges they face is unifying geographically diverse units and delivering consistent value. Since oftentimes the buildouts involve uniting existing units with their own … [Continue reading] about The Route to Global Contact Center Success
There is much to recommend about the value of cloud-based contact centers. Most leading platforms have made cloud-first their primary architecture. But when it comes time to move, make sure you move to the cloud for the right reasons and with your … [Continue reading] about Why (and How) Move to the Cloud
As seen by slower mall traffic and stacked boxes on doorsteps, online shopping remains on the rise and shows no signs of slowing down. The share of all retail sales that are expected to take place online is projected to increase to 24% by 2026 … [Continue reading] about The Future of Retail Customer Service
