The Latest Technology News
Your customers want and need to be heard and to have our insights gathered, analyzed, and if merited, acted on to enable success for your organization. But these are uncertain times, riddled with angst. We as customers are both demanding and nervous. … [Continue reading] about Hearing (and Understanding) the Customers
Fully remote, direct-to-patient (DtoP) contact centers - linking patients at home with agents at home - are becoming an increasingly popular way for healthcare providers to stay connected with their patients. These centers have been in operation for … [Continue reading] about How to Deliver a Healthy Patient Customer Experience
Good customer service is powerful. In addition to building trust, a positive customer experience (CX) drives loyalty and retention. Existing customers are more likely to try new products and their purchases have a higher average order value than new … [Continue reading] about Seeing a Better CX
As companies continue to search for ways to cut costs and improve customer experience (CX), self-service solutions have become increasingly popular. Conversational AI applications as a self-service option have seen rapid development, resulting in the … [Continue reading] about Decoding The Solution Options
Learning from the Customers Table of Contents, November 2023FEATURE ARTICLELearning from the CustomersBy Brendan Read; Q&A with Laura SikorskiCompanies should focus on the total experience.IDIOM INSIGHTSThe Intangible Value of Healthcare Access … [Continue reading] about Contact Center Pipeline Magazine November 2023
The products and services that customers seek from companies – the features, pricing, delivery, and marketing - continue to change. Along with the technologies, like those driven by artificial intelligence (AI), that are used in customer … [Continue reading] about Learning from the Customers
The term “intangible” is often described as something that is elusive or challenging to define. On the other hand, “access” is all about finding a way to enter a particular domain. In today’s Healthcare landscape, access has become a pivotal … [Continue reading] about The Intangible Value of Healthcare Access Centers
Transform the way your business interacts with customer data to revolutionize the CX landscape and enhance productivity. With Enlighten, you can leverage purpose-built AI models to streamline decision-making and align CX strategies with business … [Continue reading] about NICE |The Impact of Enlighten AI on Businesses
How AI can best deliver its benefits for the contact center. … [Continue reading] about Demystifying AI
Since its release in late 2022, OpenAI’s ChatGPT has undeniably gained prominence, making waves across various industries, including the ever-evolving retail/eCommerce sector. The impact of this large language model (LLM) has been widely discussed … [Continue reading] about Transforming the Retail CX
