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The term “intangible” is often described as something that is elusive or challenging to define. On the other hand, “access” is all about finding a way to enter a particular domain. In today’s Healthcare landscape, access has become a pivotal … [Continue reading] about The Intangible Value of Healthcare Access Centers
Transform the way your business interacts with customer data to revolutionize the CX landscape and enhance productivity. With Enlighten, you can leverage purpose-built AI models to streamline decision-making and align CX strategies with business … [Continue reading] about NICE |The Impact of Enlighten AI on Businesses
How AI can best deliver its benefits for the contact center. … [Continue reading] about Demystifying AI
Since its release in late 2022, OpenAI’s ChatGPT has undeniably gained prominence, making waves across various industries, including the ever-evolving retail/eCommerce sector. The impact of this large language model (LLM) has been widely discussed … [Continue reading] about Transforming the Retail CX
The convergence of search engine optimization (SEO) and first-party data has emerged as a powerful strategy to enhance customer experiences (CXs). By combining insights gained from SEO practices with the valuable information collected through … [Continue reading] about Why Bring SEO and First-Party Data Together?
In an era characterized by rapid digital transformation and staffing shortages, the importance of data entry and accuracy has become a central pillar in customer experience (CX), employee experience (EX), compliance, cost management, and productivity … [Continue reading] about The Indispensable Role of Accurate Data
Today’s consumer customers are edgy, impatient, and anxious. Perhaps these are signs of the times. What with the aftermath of the COVID-19 pandemic, fear of disease and also crime, coping with extreme, dangerous weather, and economic uncertainty … [Continue reading] about Building Connections with Edgy Customers
Contact centers share in common with sports like baseball and football that the actions of the players are highly visible and experienced. Like home runs and strikeouts, and touchdowns and incomplete passes: and quickly answered and dropped … [Continue reading] about Using Data to Improve Performance
Retail is where customer service rubber meets the road: literally for in-person shopping but also in eCommerce, and yes in the now-commonplace delivery of packages for a vast range of items. At the point of contact are the staff, including the … [Continue reading] about Keeping Retail on the Road
The drive to help people help themselves is inherent to knowledge sharing. There’s business value in operationalizing knowledge management (KM), sure, in supplying timely content to a customer service rep or to an enterprise client trying to navigate … [Continue reading] about 4 Strategies to Grow a Knowledge Sharing Culture
