Webinar: The Power of CX Automation … [Continue reading] about Webinar: The Power of CX Automation
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Video: Increase CX Automation with Verint Bots
Video: Increase CX Automation with Verint Bots … [Continue reading] about Video: Increase CX Automation with Verint Bots
Open CCaaS Advantage Report | Verint
What Will Have the Biggest Impact on Organizations’ CX Automation?Telephony is no longer the focal point of modern contact centers; only 10% of business leaders think the channel will impact their CX automation efforts the most over the next 12 … [Continue reading] about Open CCaaS Advantage Report | Verint
Fix CX With Digital, Visual Technologies
With inflation rates still through the roof across most sectors, from energy to raw materials, businesses are struggling to keep their profit margins from tanking. Millions of companies are being forced to take measures to mitigate escalating costs … [Continue reading] about Fix CX With Digital, Visual Technologies
Enabling Productive CX in Challenging Times
Customers expect excellent products and services from companies and deservedly so. After all, it is their money. Particularly in challenging times like these with inflation and other financial worries where every dollar (or other currency unit) - and … [Continue reading] about Enabling Productive CX in Challenging Times
More Mergers Ahead For BPOs
In partnering with business process outsourcing (BPO) companies, it helps – and pays – to know what is happening in the BPO market before sourcing and working with these service providers. You will want to be sure to partner only with those … [Continue reading] about More Mergers Ahead For BPOs
How to Increase Sales Agent Productivity
When sales teams get chatting about productivity, it’s usually all about how much time agents spend on money making tasks. Whether an agent is in a customer success or a sales role, fostering meaningful customer engagements is where true and tangible … [Continue reading] about How to Increase Sales Agent Productivity
Unlocking Your Center’s Full Potential
Call centers know that a stellar customer experience (CX), whether it’s servicing customer issues or calling a potential buyer, is critical for generating positive outcomes. But too often, call centers take a narrow view of CX, neglecting how … [Continue reading] about Unlocking Your Center’s Full Potential
Lifting Agility
In today’s highly competitive and disruptive business environment, being agile is critical for success. Just ask Robin Gomez, who is Director of Customer Care Innovation for Radial. The company provides B2C retail eCommerce fulfillment solutions to … [Continue reading] about Lifting Agility
Orchestrating the Agent Experience
Just as a symphony’s harmony is only as strong as its weakest instrument, in a contact center, a customer’s satisfaction is intricately tied to the happiness of the least content contact center agent. Contact center agents are the frontline of the … [Continue reading] about Orchestrating the Agent Experience