Benefits“Our collaboration with Verint yielded remarkable advantages for our client,” says Mani Sareen, Interaction Analytics Head at Cognizant. “Using Verint Speech Analytics in particular, we effectively tackled the challenges of disconnected … [Continue reading] about Cognizant Elevates Customer Experience for One of the World’s Largest Athletic Footwear and Apparel Brands
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Verint Research Finds CX Leaders Are Frustrated with Traditional CCaaS Platforms
The technology that drives contact centers is changing. It needs to, because the challenges facing CX executives are evolving as well.Verint’s new report, The Open CCaaS Advantage: Future Proofing the Contact Center With CX Automation, highlights the … [Continue reading] about Verint Research Finds CX Leaders Are Frustrated with Traditional CCaaS Platforms
CX Automation: The Secret Sauce of Quality Programs
In 2024 contact center quality programs don’t have to be slow, expensive, and inefficient. CX Automation is here to help you improve the quality of customer interactions and agent experiences. Watch Verint Quality experts Tricia Manning, Brendan … [Continue reading] about CX Automation: The Secret Sauce of Quality Programs
Video: Introducing a New Workforce of Humans and Bots
Video: Introducing a New Workforce of Humans and Bots … [Continue reading] about Video: Introducing a New Workforce of Humans and Bots
Webinar: The Power of CX Automation
Webinar: The Power of CX Automation … [Continue reading] about Webinar: The Power of CX Automation
Video: Increase CX Automation with Verint Bots
Video: Increase CX Automation with Verint Bots … [Continue reading] about Video: Increase CX Automation with Verint Bots
Open CCaaS Advantage Report | Verint
What Will Have the Biggest Impact on Organizations’ CX Automation?Telephony is no longer the focal point of modern contact centers; only 10% of business leaders think the channel will impact their CX automation efforts the most over the next 12 … [Continue reading] about Open CCaaS Advantage Report | Verint
Fix CX With Digital, Visual Technologies
With inflation rates still through the roof across most sectors, from energy to raw materials, businesses are struggling to keep their profit margins from tanking. Millions of companies are being forced to take measures to mitigate escalating costs … [Continue reading] about Fix CX With Digital, Visual Technologies
Enabling Productive CX in Challenging Times
Customers expect excellent products and services from companies and deservedly so. After all, it is their money. Particularly in challenging times like these with inflation and other financial worries where every dollar (or other currency unit) - and … [Continue reading] about Enabling Productive CX in Challenging Times
More Mergers Ahead For BPOs
In partnering with business process outsourcing (BPO) companies, it helps – and pays – to know what is happening in the BPO market before sourcing and working with these service providers. You will want to be sure to partner only with those … [Continue reading] about More Mergers Ahead For BPOs